Last updated: 29 October 2026
This Refund Policy applies to purchases from the usealverion Store, operated by usealverion LLC. Because our products are digital files that are delivered immediately after payment, they cannot be “returned” in the way physical goods can. This policy explains when we will issue a refund.
When we offer a refund
We will refund your purchase if, within 14 days of your order:
- the file is faulty, corrupted or incomplete and we are unable to provide a working replacement;
- the product is materially different from its description on the product page;
- you were charged more than once for the same order by mistake; or
- you were unable to access your download and we are unable to resolve the problem.
When refunds are not available
Unless required by applicable law, we do not offer refunds once the files have been delivered for reasons such as a change of mind, buying the wrong product after reviewing its description, or not having the software listed in the product’s requirements. Please review “What is included” and “Format and requirements” on each product page before purchasing.
How to request a refund
Email hello@usealverion.com with your order number, the email address used at checkout, and a short description of the problem. We may ask for details or a screenshot so we can try to fix the issue first.
How refunds are paid
Approved refunds are issued to the original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear. When a refund is issued, the license for the refunded product ends and you must delete the files.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer laws that apply to you.
Contact
usealverion LLC · hello@usealverion.com · +1 786-735-2904
Registered business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States